Support¶

Please help the development team help you:

When reporting problems, please provide us with:
- Your configuration file
- The ElasticBLAST logfile (elastic-blast.log by default)
- Your system’s information, i.e. the output of the commands below:

uname -a
python3 -m sysconfig
env
# For GCP only
gcloud info
# For AWS only
aws sts get-caller-identity
aws configure list

Always run ``elastic-blast delete`` after/before every ElasticBLAST search.
Always use the --loglevel DEBUG option (for now).
Consider using the unix screen (wikipedia, man page) tool to capture the output of your usage of ElasticBLAST and attaching the session log to your problem report.

Thanks! :)

Please see also the list of known issues.

ElasticBLAST